Mon - Sat: 9.00am - 5.30pm
Sunday: 10.00am - 4.00pm
Bank holidays: 10.00am - 4.00pm
"Quality in our free national delivery service isn't what you put into it... it's what the customer gets out of it."
Jones & Tomlin's national delivery service is completely free of charge* on all orders to mainland UK areas shown in redin the coverage map:
*your items will be delivered to your room of choice and left in the packaging ready for full self assembly. Unpacking / assembly of the items is normally chargeable and must be requested at point of sale
If your address is outside of our free national delivery area (shaded grey or blue), you must call or email us before ordering, as there may be a delivery charge for remote areas and Ireland - please contact us for details. Please do not place an order directly through the website if you are not in our red free delivery zone.
International shipping to another country? We can now ship orders to many countries in Europe and the rest of the world on selected brands, please call or email us with your requirements and we will give you a competitive shipping quote - please do not place orders directly through our website if you are not in the UK
All orders for divan beds, (double and larger) mattresses, bedroom furniture, guest beds, adjustable beds and most bed frames will be eligible for delivery by our specialist delivery partner who can offer the following:
We reserve the right to make single/small item deliveries (budget bed frames typically under £200 in value, single and vacuum packed mattresses, bed linen, etc) to the property threshold only using a one man courier service between 8am and 6pm - to keep delivery costs down we may not be able to offer an alternative, please email us if you are unsure.
All stock items will be delivered within 10 working days of your order being processed (or 15 working days for areas shaded grey or blue - having over 65 years experience we know best than to try and rush something out on an overnight courier. We take a little longer, but can guarantee a superior service and to get the item to you in perfect condition!
Please see individual item pages in the online store for order times if they are not in stock, all delivery lead times are always quoted in working days
Please be aware that deliveries to remote areas eg. Scottish Highlands, may take slightly longer (15 working days). Northern Ireland carries an additional 10 working day lead time for all items (excluding bed linen).
Please note that some of our couriers can only deliver to the front door (property threshold). Should you need assistance with the positioning of your product, you must arrange this yourself.
Basic terms and conditions of our free national delivery service
Customers are advised when accepting items to have protective sheets available as the goods being delivered may have transferred through a number of warehouses and vehicles. Also, try to take down any items such as picture frames or ornaments that may be obstructing the path of the delivery drivers pathway. Neither we or our couriers can accept liability for any damage to fixtures, fittings and building structure while inside your home, any consequent damage should fall under the customer's household insurance.
Our couriers cannot move or arrange existing items to make way for newly delivered ones.
Our couriers may be able to dispose of your old bed with our free national delivery service for a nominal charge, please email us for details. If we are not able to help, some councils or charities may recycle unwanted items free of charge, but please contact your local council for further details.
Some items will be delivered straight to you, fresh from the manufacturer's factory. This direct service with the company making your mattress or bed will shorten the distance your items will travel, part of our ongoing commitment to reducing our carbon footprint as a company.
The timeframes for delivery on products not in stock are dependant on our suppliers and are given in the best faith and as accurately as possible. In the rare case of an extended delivery period, we will always inform you of any delays on your order time via email or telephone.
Please allow 3 - 5working days for delivery from our warehouse to your home so that your goods can pass through our quality control process and be checked for any visible defects. Also note that the times we give are only a guide and may vary slightly depending on the time of year.
Customers should assume that the delivery vehicle will be a long heavy goods vehicle, therefore it is the responsibility of the customer to ensure that such a vehicle has legal access to their property and inform us about any weight, height and parking restrictions as well as any difficult access points and unadopted roads. This is to help us deliver your order successfully and ensure that we have made arrangements for the appropriate size of delivery vehicle to be used. Failure to disclose this information may result in an aborted delivery and may be chargeable. In order to prevent damage to our courier's vehicles, unadopted roads will not be taken by delivery vehicles. Safe alternative routes must be provided by the customer.